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Our office will be closed beginning Wednesday, February 12th at 2 PM EST for a companywide cruise, as we celebrate our company anniversary.
We will resume normal business hours on Tuesday, February 18th. Feel free to contact us at info@npuonline.com with questions and we will respond when our office re-opens.

Ordering & Technical Assistance FAQs

The following are the most common questions asked by our customers regarding ordering and technical assistance. However, if your question is not listed below feel free to contact us to receive an answer to your question.

 

What payment methods can I use to purchase my notary supplies?

How can I make changes to my order?

How will my order ship?

What do you charge for shipping?

Can I track my order?

Can I rush my shipping?

How do I request a refund?

It has been a while since I ordered my stamp or embosser. Where is it?

What information do I need to submit in order to get my notary stamp or notary seal?

What browser works best?

Can I access your website on my mobile device?

Your website looks different on my computer. Why?

When I tried to register, it said my email was already in use. Why?

How can I change my selected state on your website?

I’m having trouble accessing parts of the website. What’s wrong?

My account and shopping cart aren't working right. What's wrong?

 

 

 

  

 

What payment methods can I use to purchase my notary supplies?

We accept credit cards for online orders.

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How can I make changes to my order?

Please contact our Customer Care department at 800.821.0831 or This email address is being protected from spambots. You need JavaScript enabled to view it.. We will be happy to assist you.

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How will my order ship?

When we receive a copy of your notary commission certificate, we will manufacture your notary stamp, which will be shipped within 3 business days via USPS.

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What do you charge for shipping?

We charge a $7 shipping and handling fee.

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Can I track my order?

If you would like to track your notary supplies, please contact our Customer Care department at 800.821.0831 or This email address is being protected from spambots. You need JavaScript enabled to view it. for details.

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Can I rush my shipping?

Yes, please contact our Customer Care department at 800.821.0831 for details.

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How do I obtain a refund?

If you are not satisfied with your order, please contact us at 800.821.0831 or This email address is being protected from spambots. You need JavaScript enabled to view it.. We want to make sure you are happy. Once the problem is understood, we can determine your options.​

IMPORTANT:  If we cannot process your order within 12 months due to lack of required information from you, we are no longer obligated to fulfill your order and you will not be refunded.​  Of course we will attempt to contact you multiple times during that time in attempt to obtain the required info.

Notary Public of America's stamps, seals and embossers are replacement guaranteed for your commission term. If there is an issue due to normal wear (ink replacement not included), we will replace it at no charge. Personalized items are only eligible for refund if the item has a manufacturing error or was damaged upon receipt. If non-personalized items are returned in original condition, we will issue a full refund minus shipping. For online notary training courses, a 100% refund will be issued if the course was never started. For errors & omissions insurance, you will receive a 100% refund if you cancel the policy within 30 days of activation.

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It has been a while since I ordered my stamp or embosser. Where is it?

We require additional information prior to manufacturing your notary stamp or embosser​. Please verify you have submitted a copy of your notary commission certificate to us. Once we receive the required information, your seal will be shipped within 3 business days. You can check the status of your order by contacting our Customer Care department at 800.821.0831 or This email address is being protected from spambots. You need JavaScript enabled to view it..

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What information do I need to submit in order to get my notary stamp or notary seal?

We require commission verification before notary stamps and seals are manufactured. We customize your notary stamp or notary seal with the information shown on your commission paperwork. Please send a copy of your commission certificate to us via e-mail or mail.

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Mail:

Notary Public of America
P.O. Box 7457
Tallahassee, FL 32314-7457

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What browser works best?

To get the best results when using our website, you will want to always use one of our supported browsers. We currently support: Apple Safari, Google Chrome, Mozilla Firefox and Opera.

Important: Internet Explorer (IE) has been removed from our list of recommended browsers. This decision came after Microsoft announced it would no longer support older versions of the browser. We are not confident that IE 11 will provide you the best user experience as Microsoft's own cybersecurity experts said, "We’re not supporting new web standards for it and, while many sites work fine, developers by and large just aren’t testing for Internet Explorer these days."

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Can I access your website on my mobile device?

Yes, our website will work on any mobile device with web browsing capabilities via an active data plan through a wireless carrier or a Wi-Fi connection. 

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Your website looks different on my computer. Why?

You may be using a browser not supported by our website. To get the best results when using our website, you will want to always use one of our supported browsers. We currently support: Apple Safari, Google Chrome, Mozilla Firefox and Opera.

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When I tried to register, it said my email was already in use. Why?

Our website only allows one registration per email address. We do this to avoid confusion, and to protect each person's account. You may have registered before at Notary Public of America. To see if you already have an account, try logging in. Click on "Forgot Password" on the login page and provide your email address to reset your password. If you are unsuccessful at retrieving your login information, please contact us at 800.821.0831 or This email address is being protected from spambots. You need JavaScript enabled to view it..

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How can I change my selected state on your website?

You can change your state in the header of our website. Click on the drop down menu near our logo to select a new state.

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I’m having trouble accessing parts of the website. What’s wrong?

If you are having an issue using our website, it could be for a number of reasons. First, check your browser, and ensure you have the most up to date version. We do not recommend using Internet Explorer. Second, check you have cookies enabled on your browser. If you’ve verified that cookies are being accepted, and you’re still experiencing problems with the website, please clear your cookies and cache, close your browser, and try again. If you are still experiencing issues, there could be a temporary problem with our website. If this is the case, we would recommend contacting our Customer Service department at 800.821.0831 or This email address is being protected from spambots. You need JavaScript enabled to view it.. If able, please take screenshots of the issue. They will be very helpful in diagnosing and resolving issues with our website.

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My account and shopping cart aren't working right. What's wrong?

You must have JavaScript and cookies enabled on your computer in order for our shopping cart and account section to work correctly. To enable JavaScript on your computer, go here. You can also try using a different browser or clearing your cookies and cache. If the issue persists, please contact our Customer Service department at 800.821.0831 or This email address is being protected from spambots. You need JavaScript enabled to view it..

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