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Our office will be closed beginning Wednesday, February 12th at 2 PM EST for a companywide cruise, as we celebrate our company anniversary.
We will resume normal business hours on Tuesday, February 18th. Feel free to contact us at info@npuonline.com with questions and we will respond when our office re-opens.

Store Policies


Methods of Payment

Notary Public Underwriters and Notary Public of America accept Visa, MasterCard, American Express, and Discover credit cards online as a form of payment. We also accept company checks, personal checks, purchase orders and money orders by mail. In order to pay by check or money order, you may only make your purchase through the mail using our notary order forms.

 

Refunds

Refunds are given on a case by case basis. Please contact Notary Public Underwriters if you are not satisfied with your order. Once the problem is understood, we can better assist you with this request. If we cannot process your order within 12 months due to lack of information from you, we are no longer obligated to fulfill your order and you will not be refunded.

 

Cancel or Change Order

Depending on where you are in the order process, you may or may not be able to cancel or change your order. We strive to process orders as soon as possible. If your notary paperwork has been submitted to the state or your order has been shipped, then it is too late to edit or cancel your order. If you think you made a mistake with your order, please contact Notary Public Underwriters customer service team for further assistance.

 

Shipment

Generally, you can expect to receive your purchase within 5 to 7 business days. However, please allow up to 12 business days for any carrier delays. If you renew your notary commission with us, you can expect to receive your purchase 5-7 days after we have been notified of your commission approval.

If you wish to use express delivery for your order, please contact our Customer Service team at 800.821.0831. There will be an additional cost to use express mail. Remember that even with express mail, we must be notified of your notary renewal commission before we can mail your products.