Website, Browser & Device Troubleshooting
Having trouble viewing or using the Notary Public Underwriters website? Browser settings, cookies, JavaScript, outdated software, and device compatibility can sometimes affect how a website works.
Which browsers can I use with the NPU website?
Can I access your website from my phone or tablet?
Do I need JavaScript and cookies enabled?
The website is slow or unresponsive. What should I do?
Your website looks different on my computer. Why?
How do I change the selected state on your website?
My account and shopping cart aren't working right. What's wrong?
Which Browsers Can I Use with the NPU Website?
For the best experience, we recommend using Apple Safari, Google Chrome, Mozilla Firefox, Microsoft Edge or Opera.
Using an up-to-date version of your browser can also help prevent website compatibility problems.
Can I Access Your Website from My Phone or Tablet?
Yes. The NPU website can be accessed from mobile devices with an internet connection.
However, some parts of the notary application or renewal process may require you to print and physically sign documents. If you're completing a process that requires printed paperwork, make sure you have access to a printer.
Do I Need JavaScript and Cookies Enabled?
Yes. Some NPU website functions, including account and shopping cart features, require JavaScript and cookies to be enabled.
If those features aren't working correctly, check your browser settings before contacting Customer Care.
The Website Is Slow or Unresponsive. What Should I Do?
A slow or unresponsive website can sometimes be caused by your browser, device, internet connection, or a temporary website issue. First, refresh the page and give the site a moment to respond.
If the problem continues:
- Check your internet connection.
- Close unnecessary browser tabs.
- Restart your browser.
- Clear your cache and cookies.
- Try another browser or device.
If other websites work normally but NPU continues to be unavailable, contact Customer Care and provide details about the problem. If able, please take screenshots of the issue. They will be very helpful in diagnosing and resolving issues with our website.
Your website looks different on my computer. Why?
You may be using a browser not supported by our website. To get the best results when using our website, you will want to always use one of our supported browsers. We currently support: Apple Safari, Google Chrome, Mozilla Firefox, Microsoft Edge and Opera.
How Do I Change the Selected State on Your Website?
You can change your state in the header of our website. Click on the drop down menu near our logo to select a new state.
Be sure you've selected the correct state before beginning a state-specific application, renewal, or purchase.
My account and shopping cart aren't working right. What's wrong?
You must have JavaScript and cookies enabled on your computer in order for our shopping cart and account section to work correctly. To enable JavaScript on your computer, go here. You can also try using a different browser or clearing your cookies and cache. If the issue persists, please contact our Customer Service department at 800.821.0831 or This email address is being protected from spambots. You need JavaScript enabled to view it..
Need help with something else?