Online Notary Course Support
Having trouble accessing or completing an NPU online notary education course? Here are some common technical issues and troubleshooting steps.
When will I get access to my course?
My online notary course isn't working. What should I do?
Which browser should I use for the online course?
How do I resume a course I started earlier?
I purchased the wrong course. What should I do?
How do I access my certificate of completion?
My course certificate has the wrong Name. What should I do?
When Will I Get Access to My Course?
If you purchased your course online and your payment was successfully processed, you should have immediate access to your course. To access your course, log in to your account and select the Education Course tab.
If you are paying by mail, information for course access will be provided via email after we receive your paperwork and payment.
If you have completed your online purchase but cannot access your course, please contact Customer Care for assistance.
My Online Notary Course Isn't Working. What Should I Do?
First, make sure you purchased the applicable online notary education course through NPU. Then make sure you're using a supported browser and that JavaScript and cookies are enabled. NPU currently supports Safari, Chrome, Firefox, Edge and Opera. If you're still having trouble, contact Customer Care.
Which Browser Should I Use for the Online Course?
For the best experience, use a current version of Safari, Chrome, Firefox, Edge or Opera. Make sure JavaScript and cookies are enabled.
How Do I Resume a Course I Started Earlier?
Log in to the account you used when you purchased or started the course. Once logged in, you should see a message showing how many pages are remaining, and a button to continue your course.
You can also access your course from the Education Course tab in your account.
If your previous progress isn't showing, contact Customer Care for assistance.
I Purchased the Wrong Course. What Should I Do?
If you accidentally purchased the wrong course, please contact Customer Care as soon as possible.
How Do I Access My Certificate of Completion?
Once you've completed all required portions of your course, follow the instructions provided at the end of the course to access your certificate.
If you've completed the course but can't locate your certificate, contact Customer Care.
My Course Certificate Has the Wrong Name. What Should I Do?
If your course certificate displays an incorrect name, please contact Customer Care for assistance.
Need help with something else?