Order Processing & Shipping Support
Having trouble completing an order on the Notary Public Underwriters website? Here's how to troubleshoot common shopping cart, checkout, payment, and order questions.
How will my order ship?
What do you charge for shipping?
Where do I find the tracking for my order?
Can I rush my shipping?
I need to change my shipping address. What should I do?
It has been a while since I ordered my stamp or embosser. Where is it?
What information do I need to submit in order to get my notary stamp or notary seal?
Why do you need my commission information before making my stamp?
Why hasn’t my order shipped?
Where is my order?
What should I do if I received the wrong or damaged item?
How do I check the status of my order?
Why is my order on hold?
My order says “At State.” what does that mean?
How will my order ship?
When we receive a copy of your notary commission certificate, we will manufacture your notary stamp, which will be shipped within three (3) business days via USPS.
What do you charge for shipping?
We charge a $12.95 shipping and handling fee.
Where Do I Find the Tracking For My Order?
If you ordered online, you will receive an automated email when your order ships that contains your tracking information. You may also log into your account, click My Profile, Orders and View Details. Where the shipping information is displayed will also include a track shipment button.
If you need help locating your tracking information, contact our Customer Care department at 800.821.0831 or This email address is being protected from spambots. You need JavaScript enabled to view it..
Can I rush my shipping?
Depending on where your order is in the process, we can look at the options available. Please contact our Customer Care department at 800.821.0831 for details.
I Need to Change My Shipping Address. What Should I Do?
If you need to change your shipping address after placing an order, please contact Customer Care as soon as possible. Whether we can update the address will depend on where your order is in the processing and shipping process.
Please note that changing the address in your online account after placing an order will not update the shipping address for an existing order. You must contact Customer Care to request a shipping address change.
It has been a while since I ordered my stamp or embosser. Where is it?
We require additional information prior to manufacturing your notary stamp or embosser. Please verify you have submitted a copy of your notary commission certificate to us. Once we receive the required information, your seal will be shipped within three (3) business days. You can check the status of your order by contacting our Customer Care department at 800.821.0831 or This email address is being protected from spambots. You need JavaScript enabled to view it..
What information do I need to submit in order to get my notary stamp or notary seal?
We require commission verification before notary stamps and seals are manufactured. We customize your notary stamp or notary seal with the information shown on your commission paperwork. Please send a copy of your commission certificate to us via e-mail or mail.
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Mail:
Notary Public Underwriters
P.O. Box 7457
Tallahassee, FL 32314-7457
Why Do You Need My Commission Information Before Making My Stamp?
Your stamp or seal must exactly match the information on your notary commission certificate, so we require a copy of your certificate before we can manufacture it. In many states, this is actually a legal requirement for notary stamps and seals, not just our policy.
This step also helps protect you. By verifying your commission information, it helps us confirm that the person placing the order is the actual notary named on the commission.
You may email a copy of your certificate to This email address is being protected from spambots. You need JavaScript enabled to view it..
Why Hasn’t My Order Shipped?
Your stamp or embosser is custom-made using the information on your notary commission certificate, so it can't be manufactured until your commission is finalized and we have a copy of that certificate on file. Once we receive your commission confirmation, your order ships within three (3) business days.
If it's been longer than that, contact our Customer Care department at 800.821.0831 or This email address is being protected from spambots. You need JavaScript enabled to view it. and we'll check on it.
Where is My Order?
If you ordered online, you can log in to check your order status and, once it ships, track it directly from your account.
If your order includes a custom stamp or embosser, keep in mind your order can't ship until your notary commission is finalized, so if your order looks like it's still processing, that's likely why.
For any other questions about your order, contact our Customer Care department at 800.821.0831 or This email address is being protected from spambots. You need JavaScript enabled to view it..
What Should I Do if I Received the Wrong or Damaged Item?
Contact our Customer Care department right away at 800.821.0831 or This email address is being protected from spambots. You need JavaScript enabled to view it.. Once we understand the situation, we will get the correct item sent out or arrange a replacement for anything damaged.
How Do I Check the Status of My Order?
If you placed your order through our website and provided a valid email address, you will receive automated emails updating you at each step of the process.
You can also check the status of your online order by logging in to your account. Once logged in, go to My Profile, Orders locate the order you are inquiring about and click View Details for a full description of the current status.
Your order status will update as it moves through the processing and fulfillment stages. If you have questions about a specific status or believe your order should have been updated, please contact Customer Care for assistance.
Why Is My Order on Hold?
An order may be placed On Hold when we need additional information or action before we can continue processing it. This may include verifying information, waiting for required documents, or addressing an issue with the order.
Be sure to check your email too. We send automated messages that can include the reason your order is on hold and let you know once it's been released.
You can also check your order status anytime by logging into your account, clicking My Account, finding the order you are looking for and clicking View Details.
If your order has been on hold and you’re not sure why, please contact Customer Care for assistance. We’ll be happy to review your order and let you know if anything is needed from you.
My Order Says "At State." What Does That Mean?
At State means your order has reached the stage where your state is processing your notary commission, or you are completing the required steps directly with the state.
Once you have received your notary commission certificate, you may need to send a copy to NPU before we can ship your order or activating your bond and/or E&O insurance. Continue to check your email during this time. We will let you know if anything else is needed from your to complete the process.
Please keep in mind that state processing times vary. Once your application is with the state, the processing time is determined by the state and is outside of NPU’s control.
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